(Excuse the quality of the photos - I only had my point and shoot with me and no light box!)
I was greeted warmly and seen very quickly by the manicurist (there were probably about 6 working on the Sunday afternoon I popped in). I decided to go for the full manicure [I can't quite remember what it was actually called] which was $20 (rather than the mini one for $12). After choosing my polish (OPI Bastille My Heart, which you can also see in my red and black nails mani here), I had the full works on my hands - my cuticles were removed (and my horrible hang nails were got rid of) and my nails filed (I wish I could get the shape she managed). I also had a lovely 10 minute massage on my hands and forearms (admittedly, this was quite a strong massage and even hurt a little at times...!) After she put the polish and top coat on (honestly, I just wish I could apply polish as beautifully and perfectly as she did), I sat with my nails under the drying machine for a while... at this point I felt that they rather forgot about me as nobody told me for about 15 minutes that I could go (it wasn't until I asked).
Overall I was so pleased with how my nails turned out - I couldn't stop looking at them for a few days. Sadly the polish didn't last chip free more than a few days, and if I was the sort of person who only ever got manicures and never did it myself, I'd find that a bit irritating. It's clearly a place that gets return business - from sitting in there for 45 minutes or so, a number of clients came in and had full conversations with Lauren and the other manicurists as if they pop in every week.